Frequently Asked Questions

Everything you need to know about your Superette shopping experience.

What is your return policy for online orders?

We offer a 30-day return window for all full-priced items. Garments must be in original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days depending on your location.

Do you offer international shipping?

Yes, Superette ships worldwide. International delivery times vary by country, and shipping costs will be calculated at checkout based on your destination.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or you can contact our stylists for personalized advice.